One of the toughest parts of running a coworking space is managing people. What do you do when your community manager—or any team member—isn’t living up to expectations? Do you settle, or is it time to make a transition?
In this episode of the Everything Coworking Podcast, Jamie Russo walks through the signs that your team member may not be a fit, what to check before you make a change, and how to confidently prepare for a transition without losing your sanity—or your members’ trust.
What You’ll Learn in This Episode:
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The common symptoms of underperformance (SOPs ignored, leads lost, disorganization, poor service).
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How to evaluate whether the problem is training and leadership—or true misalignment.
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Why “settling” for a mediocre fit costs more than you think.
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Options for outsourcing parts of the role if only 20% isn’t working.
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How to make SOP documentation a requirement to protect your business.
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Why the community manager role is often a two-year position—and how to plan for turnover.
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Steps to take when preparing for a transition, including consulting with an employment attorney.
Resources Mentioned in this Episode:
Transitioning to a new team member doesn’t have to be overwhelming. Community Manager University is your easy button for onboarding and developing new CMs. The program:
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Trains on industry standards and role expectations.
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Connects your CM to a global network of peers.
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Provides expert coaching and real-world support.
Learn more at everythingcoworking.com/communitymanager.
Everything Coworking Featured Resources:
Masterclass: 3 Behind-the-Scenes Secrets to Opening a Coworking Space
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