TRAIN, DEVELOP, AND CERTIFY YOUR COMMUNITY MANAGERS
recruit and retain the best
Reduce ramp-up time for new hires, align on quarterly goals, and empower your team to thrive in their roles—so you can focus on growing your business.
Set Your Space Up for Long-Term Success
Investing in your Community Manager is one of the most impactful decisions you can make for your coworking business. Whether you’re developing an experienced CM or onboarding a new hire, the CMU Membership equips them with everything they need to thrive—without having to start from scratch.
Your CM isn’t just another employee—they’re the heart of your business. They drive sales, improve member retention, and create exceptional experiences for everyone in your space. When you give them the tools, guidance, and support they need, you’re not just investing in their growth—you’re investing in the success and profitability of your business.
Why Community Manager University is a Game-Changer
Tailored for Coworking Spaces
Designed specifically for the unique challenges and opportunities that Community Managers encounter
Goal-Centric Approach
Quarterly planning workshops ensure your team is always aligned with your business priorities.
Comprehensive Resources
Access to 5+ years of proven strategies, tools, and templates—all organized for quick implementation.
Real-Time Support
Best practice calls and Slack community offer ongoing peer collaboration and expert guidance.
Testimonials
HERE’S WHAT PEOPLE ARE SAYING
HERE'S WHAT YOU
MIGHT NOT KNOW
Today’s workforce craves purpose-driven work, opportunities for professional growth, and the ability to contribute meaningfully. These needs are especially true for Community Managers, who play a pivotal role in coworking spaces.
Meeting these expectations isn’t just “nice to have”—it’s essential to building a thriving business. Whether you’re a single-location operator or managing multiple spaces, your team’s growth fuels your business’s growth.
Is Community Manager University Right for You?
CMU is perfect if:
You’re an owner/operator who wants a well-trained team that drives sales, retention, and growth.
You’re a Community Manager looking for professional development and a clear path to success.
You want to reduce onboarding time for new hires and focus on growing your business.
You’re tired of piecemeal solutions and want a proven system tailored for coworking.
The 4 Ways we Tend to
Under-serve our Team
#1 Way you under-serve your team
You plan to train your team beyond the basics but then life gets in the way
We’ve all been there. You hire a new Community Manager, full of excitement about their potential. You commit to showing them every aspect of the business and providing ongoing support.
But then…a fire needs to be put out, a contract negotiation takes priority, or your personal life demands attention.
The result? You leave them to figure things out on their own.
#2 Way you under-serve your team
You sell the opportunity to be a part of your business and the empowerment that comes with the role…
...but you don't have the systems in place to provide an organized on-ramp and you don't really have the capacity for ongoing development.
You are not alone! You commit to developing our team beyond the basics. You want to be the mentor who equips your team to excel. But as an entrepreneur, you’re juggling too many roles to dedicate the time and energy they need.
Instead of a structured path, they get piecemeal training, leading to frustration for both you and your team. Take the training and development off of your plate and make sure your team has access to a training and development platform and peer community that does not succumb to.... squirrel!
#3 Way you under-serve your team
You're just not a teacher
Training requires a specific skill set, and it’s not one every owner has—or enjoys. Your strength is strategy and growth, not building training modules or spending hours side-by-side teaching the details of the role.
Don't beat yourself up. But also don't leave a big gap that will impact your bottom line. Well-trained, engaged Community Managers will sell more memberships and retain more members.
#4 Way you under-serve your team
It's just not a good use of your time
Your primary hat as a "Startup CEO" is to grow the business. And maybe you're doing this while running another business or two...or holding down a full-time job. You likely just don't have the time to train and develop your staff. And you don't yet have the scale to hire a training and development group.
That’s where Community Manager University comes in.
We handle the training and professional development, ensuring your team has the tools to thrive while freeing you to focus on your big-picture vision.
How a Best-in-Class Community Manager
Training and Development Program can Impact your Business:
- Attract and Retain Top Talent: Provide world-class training and professional development opportunities that make your team feel valued, and attract the best talent to your business.
- Drive Results with Quarterly Goals: CMU’s Quarterly Workshops align your team with business priorities, ensuring they’re focused on what matters most.
- Reduce Ramp-Up Time: Get new hires up to speed faster with proven training resources, so they can start contributing right away.
- Empower Your Team: Equip your Community Managers with the skills, confidence, and clarity they need to excel in their role and support your business’s growth.
INTRODUCING
the Community Manager University
This is the go-to platform for training and developing your team. CMU reduces onboarding time and helps your Community Managers grow across the core competencies of their role: Community Building, Leadership, Marketing & Sales, and Operations.
Through structured quarterly planning, actionable training modules, and ongoing support, CMU equips your team to drive measurable results for your business.
Hi, I'm Jamie Russo
and I am the CEO of Everything Coworking.
I’ve been in your shoes. After founding and running coworking spaces for eight years and leading the Global Workspace Association as the Executive Director for five years, I’ve worked with countless operators to overcome the challenges of growing their teams and businesses.
I created Community Manager University because I believe your Community Managers are the heart of your coworking space. With the right tools and guidance, they can achieve incredible things—for themselves and your business.
Community Manager University
is the ONLY membership of its kind that…
01
Aligns your team with quarterly business priorities to ensure measurable growth.
02
Provides immediate access to an organized, easy-to-navigate library of laser-focused training, playbooks, and templates.
03
Offers quarterly workshops, real-time peer support, and a private Slack group.
04
Equips your team to manage your coworking space while you focus on growth.
05
Builds confidence and clarity in your Community Managers, improving performance and job satisfaction.
Testimonials
Here’s What People Are Saying
Do it! It's well-worth the investment of time, finances, and you will learn so much!
Heather Morris, Brix Coworking
CMU has helped me anytime I hit a roadblock in my role. It's easy to feel like we are the only coworking space experiencing an issue but when I turn to CMU for help I am always met with tons of helpful advice, opinions, and best practices. It's nice to face challenges with the help of other coworking spaces who have overcome similar roadblocks.
Savannah Higgins, the Post Workspaces
Don't open a coworking space without signing up for this and knowing what you are getting yourself into. It's worth it but I wish I would have known so many of these things before I opened or right when I opened.
Amber Cook, The Light House Cowork
As a Member of Community Manager University
Here's what you'll Get Every Single Month:
01
Quarterly Planning Workshops:
Align on business priorities, set clear goals, and create actionable plans that help your team focus on what truly moves the needle for your coworking space.
02
Access to a Deep Training & Resource Library:
A comprehensive, easy-to-navigate library of laser-focused training modules, playbooks and templates organized by key competencies: Community Building, Leadership, Marketing & Sales, and Operations.
03
Real-Time Support with Best Practice Calls:
Twice-monthly live calls where your team can share insights, ask questions, and get feedback from peers and industry experts.
04
A Vibrant Slack Community:
24/7 access to an exclusive Slack group where CMs can collaborate, problem-solve, and share ideas with coworking professionals worldwide.
05
Industry-Recognized Certifications:
As your team works through the training, they’ll earn certifications that highlight their expertise and demonstrate their growth.
Empower Your Team. Elevate Your Space.
Achieve Your Goals.
CMU is the key to developing a confident, capable team that drives your coworking business forward—without adding to your workload.
Sign me up, Let's do This!
Unlimited Access to the Community Manager University:
- Quarterly Goal-Setting Workshops: Align on key priorities, set actionable goals, and create a roadmap for success each quarter.
- On-Demand Training Library: Access organized modules across Community Building, Leadership, Marketing & Sales, and Operations to find exactly what’s needed, when it’s needed.
- Best Practice Calls: Twice-monthly sessions for peer support, real-time feedback, and actionable advice on managing your coworking space.
- Exclusive Slack Community: 24/7 access to a vibrant network of coworking professionals for quick problem-solving, tips, and collaboration.
- CMU Certification Program: Earn industry-recognized certifications that validate expertise, enhance credibility, and build confidence in your team.
Testimonials
HERE’S WHAT PEOPLE ARE SAYING
Frequently Asked Questions
What people asked before signing up for Community Manager University
-
All of the above. The content is developed using the principles of graduated learning which means we start with the basics and then layer skills/concepts onto the basics to create more advanced lessons
Any team member can access content from each of the Community Manager Success Path levels.
-
As you develop as a brand, you will absolutely have your own way of doing things that and you will train your team to follow your approach. We 100% respect that and mention that aspect of training throughout our program.
Our content focuses on training and developing your team across the four core competencies of the CM role: Community Management, Operations, Sales, and Leadership.
We bake the cake - you add the frosting.
-
The content is delivered via a learning management platform called Searchie. Your team will get a link to access the training content in Community Manager University and their own unique login.
They can access the content using a web browser and the content is very mobile-friendly. The content is all delivered in easily consumable chunks that your team can watch on a commute to work or during a short break at the front desk.
The coworking space owner will get their own account access with any purchase of a Community Manager subscription.
-
We have a support team that answers email questions.
We also have a private Slack group for Community Manager University members where your team can access peer and expert support.
-
We totally understand that sometimes, a Community Manager doesn't quite own their schedule. We record every Q&A call and add the recording to the platform for easy access.
What if I am the Owner AND the Community Manager?
You are not alone, my friend. Join us! You will definitely not be the only one in this boat. This training is for you...and if you get to the point that you're ready to hire a Community Manager, you'll have a training program all ready to go!
Community Manager University
is Perfect for you If
01
You want well-trained Community Managers who continue to learn and develop without costing you time that can use to work *on* your business.
02
You want to attract and retain the best Community Management staff
03
You want to ensure that your team continues to grow and contribute more to the business even as you get busy and distracted and have less time to spend with them 1:1.
04
You want to demonstrate to your team that you're investing in their development.
05
You want your team to contribute to your business growth.
If you said “yes” to several of the statements above, I can’t wait to meet your team inside of Community Manager University.
Here’s what your team will get each month:
- Quarterly Goal-Setting Workshops: Align on key priorities, set actionable goals, and create a roadmap for success each quarter.
- On-Demand Training Library: Access organized modules across Community Building, Leadership, Marketing & Sales, and Operations to find exactly what’s needed, when it’s needed.
- Best Practice Calls: Twice-monthly sessions for peer support, real-time feedback, and actionable advice on managing your coworking space.
- Exclusive Slack Community: 24/7 access to a vibrant network of coworking professionals for quick problem-solving, tips, and collaboration.
- CMU Certification Program: Earn industry-recognized certifications that validate expertise, enhance credibility, and build confidence in your team.
Join Today & Lock In Legacy Pricing!
Price Increase Starts Jan 1st 2025
month-to-month commitment
$97/mo
Annual Payments
$997/YR
