190. Onboarding New Members with Intention for Retention

IN THIS EPISODE, I DISCUSS:

• Leads are starting to pick up in many parts of the world. Many coworking space owners experienced a LOT of turnover in 2020. Many of the members coming into the space now are brand new to your brand and they might be brand new to coworking.
  
  Our onboarding processes might be a little rusty...or a little informal and inconsistent. Or we might have new team members that haven’t done a lot of onboarding. Make sure you have consistent onboarding processes that are intentional and documented. Make sure you’re training your team on these processes and helping them to understand why they are so important.
  
  This episode is to get you back into the frame of mind that...
  
  First impressions matter.
  
  A great onboarding experience is your best retention strategy.
  
  It’s a lot easier to keep good members than to attract new ones.
  
  I don’t think that we can under-estimate the importance of an intentional onboarding process for coworking space members right now.
  
  Here’s what we’re going to cover in this episode.
  
  - Why your onboarding process is critical to retention
  - Four key elements that your onboarding process should include

RESOURCES MENTIONED IN THIS PODCAST:

Blog Post: Onboard Your New Coworking Space Members with Intention for Retention

Course on Management Agreements

Free mentorship call to learn more about the Everything Coworking Startup School and Growth program

Free Masterclass: 3 Behind the Scenes Secrets to Creating a Successful Coworking Business

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